Holiday shopping can sometimes bring out the worst in people. Go to a store and observe the interactions between clerks and customers. Imagine what the real frustrations driving their anger might be and use that to create detailed character sketches for each party.

Beata Rybka is an editorial assistant at Madavor Media. Her work has been published in a variety of national publications including Gluten-Free Living Magazine and Volleyball Magazine, as well as on the Web.

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